AI co-pilot that enables support agents to resolve complex customer queries instantly.
Albus searches through your company's internal knowledge
(like Intercom, Confluence, Slack or HubSpot) to help agents
instantly find information they need.
Spend less time searching for answers and improve first-call
resolution rates.
AI co-pilot that enables support agents to resolve complex customer queries instantly.
Albus searches through your company's internal knowledge
(like Intercom, Confluence, Slack or HubSpot) to help agents
instantly find information they need.
Spend less time searching for answers and improve first-call
resolution rates.
Struggling to find information that you know is saved in Intercom, CRM or Knowledge Base?
It’s frustrating when:
01
Resolving complex customer queries takes 2-3 days because you're waiting for answers from the product or tech team.
02
You’re clicking through dozens of pages and files, unable to remember exactly where the information was saved.
03
Even when you do find it, there’s always that doubt: ‘Is this the most up-to-date information?’
Get answers to complex questions and edge cases instantly
Albus goes beyond basic keyword matching. When a
customer asks, “How do I avoid duplication during data
import and sync?” Albus understands the context, searches for relevant information across all connected sources and provides the exact answer.
Enable your agents with an AI knowledge assistant to
instantly deliver personalized, high-quality responses.
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Search across all your work apps and documents
Albus connects with 50+ work apps, custom documents, and public URLs, creating a unified search experience for your support team.
When an agent asks a question, Albus scans all connected sources and provides the most relevant answers instantly.
Setup and get running in <5 minutes
Getting started with Albus is as easy as it gets. No
complex configurations, no long setup times. You don’t need to centralize your data or export information from all your apps. No labeling or predefined structure required.
Simply connect your relevant work apps and documents, and you’re ready to go.
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Answers with direct source link
Dive deeper into the context of the answer and never wonder where the information came from.
Customize data access and permissions
You can also create internal teams, ensuring that only the right people access the right information.
Albus is like a trusted colleague your agents
tap on the shoulder when they need help.
Tap into untapped data
The most relevant information is often added in the messiest way - whether it's Slack threads, quick scribbles on Notion, notes in Confluence, Zendesk tickets, or random Google Docs.
Albus makes sense of it all and provides the answers you need, even from sources your agents didn’t know existed.
OUR IMPACT
Numbers tell the story
400+
Organizations use Albus
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11,280+
Employees save time daily
2,50,000+
Questions answered
Cut down onboarding time for new agents
New agents acquire 70% of their knowledge on the job and only 30% through training.
Albus helps agents hit the ground running by answering even complex queries in real-time. This enables them to handle real tickets and make real customers happy, boosting their confidence from the very first week.
Works where your agents works
Interacting with customers on your support platform?
Use Chrome extension.
Using Slack or Microsoft Teams for internal communication? Simply @Albus.
Even when you do find it, there’s always that doubt: ‘Is this the most up-to-date information?’
PRIVACY & SECURITY
Prioritizing Security at every step
SOC-2 Type II certified
SOC-2 audit involves a thorough examination of security measures and data protection for customer-sensitive information.
ISO 27001 & 27701 certified
ISO 27001 & 27701 certification guarantees that your information is encrypted and protected from unauthorized access.
Data Sharing
Your data is yours - it CANNOT be accessed by anyone, nor is it available to the GPT model for training.
You are one question away from getting an answer across all your work apps.
