Automate Your IT Helpdesk
Albus acts as a 24/7 IT assistant, instantly sharing troubleshooting steps to help your team fix issues without waiting on anyone.
Make Your SOPs Interactive
Turn your static documentation into a self-serve solution for your employees.
When an employee asks, "How do I connect to the VPN from home?", Albus provides precise, step-by-step instructions - not just links to documents. Your team gets exactly what they need without being overloaded with information.
Integrates with the apps you use every day
Get Instant answer
Enable your employees to resolve IT issues on their own.
Albus handles up to 80% of routine IT requests, providing immediate, actionable solutions. This not only speeds up resolution time but also frees your time to focus on complex issues and strategic initiatives.
One-Click Escalation
Albus lets employees escalate questions with one click when the automated response isn't enough.
Track all escalated questions on your admin dashboard. And the best part? You can respond directly from the dashboard, and your answer goes straight into the existing conversation or thread.
Granular permission and access
Albus allows you to segment information access based on roles and responsibilities,
guaranteeing that sensitive information remains protected
OH WAIT!
Don’t just stop at finding information.
Albus executes the required steps (on your behalf) to troubleshoot issues and actually end up fixing it.
Automate common issues and requests with simple commands in English
According to a University of California study, you are interrupted every
11 minutes
at your workplace.
It takes an average of
24 minutes
to refocus after an interruption
53%
employees struggle with finding information leading to duplicated work
Work across all platforms
No dedicated software is required to access Albus.
Get answers right inside Slack, MS Teams or Web.
TESTIMONIALS
They said it, not us
Albus has been like having a super-smart buddy for our team. You ask a question, and it pulls up exactly what you need from our huge pile of documents and posts, almost like it read your mind.
Suhas Motwani
Founding Member, TPF
Our customer support team and customer success team extensively use Albus in their workflows. Albus answers the question after analyzing Intercom, Slack, Notion, HubSpot and also considers how the question was answered the last time it was asked.
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Nikita
Customer Success Manager, Almabase
Instead of endless scrolling or doing keyword searches, we now simply ask Albus. All the information and content we create seem to be at our fingertips.
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Aindrii
Community Manager, Belkins
The ease with which information became accessible completely removed our worry about where the information was stored or how to find it.
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Alex Ruddock
Sr. Product Manager, Influitive
PRIVACY & SECURITY
Prioritizing Security at every step
SOC-2 Type II certified
SOC-2 audit involves a thorough examination of security measures and data protection for customer-sensitive information.
ISO 27001 & 27701 certified
ISO 27001 & 27701 certification guarantees that your information is encrypted and protected from unauthorized access.
Data Sharing
Your data is yours - it CANNOT be accessed by anyone, nor is it available to the GPT model for training.
You are one question away from getting an answer across all your work apps.
