Employee Net Promoter Score (eNPS)

The Employee Net Promoter Score (eNPS) is a metric used to measure how likely employees are to recommend your organisation as a great place to work. It is based on the Net Promoter Score (NPS), a system originally used in customer satisfaction surveys. Due to its effectiveness in measuring customer loyalty, companies adopted the same concept internally to assess employee engagement and satisfaction.

To calculate eNPS, employees are asked how likely they are to recommend the company as a workplace, rating their likelihood on a scale of 0 to 10. Based on their responses, they are classified into three categories:

• Promoters: Employees who score 9 or 10, indicating high satisfaction and strong advocacy.
• Neutrals: Employees who score 7 or 8, showing moderate satisfaction but less enthusiasm.
• Detractors: Employees who score between 0 and 6, reflecting dissatisfaction or indifference.

The eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters:

eNPS=%Promoters−%Detractors

The final score provides a clear indicator of overall employee sentiment and engagement.