Qualitative Performance Metrics

Subjective measures used to evaluate employee contributions based on leadership, teamwork, creativity, and problem-solving abilities.HR professionals balance qualitative assessments with quantitative KPIs to provide a holistic performance review. These metrics often include manager feedback and peer evaluations.

Quantitative performance metrics measure performance using numerical data or statistics — for example, sales numbers, production volume, customer satisfaction scores, or attendance rates.

An example might be: “Employee demonstrates strong team spirit and collaboration, contributing positively to group goals.” Or: “Employee shows creativity and innovative thinking when solving problems.”