#195: Amitha Kamath on how to build resilience in the workplace, DEI initiatives, and her advice to young HR professionals

In today’s episode, we are joined by Amitha Kamath, Human Resources Manager at Observe.AI - an Intelligent Workforce Platform revolutionizing contact centers by using AI.

Prior to joining Observe.AI, Amitha worked as an Executive Assistant for almost a decade. Working with well-known CEOs of the country helped shape her professional persona and look at things from the CEO’s perspective. Her role as an EA also helped her become more strategic.

Amitha started her new journey in the HR field at Observe.AI. She thrives in startups as it gives her plenty of opportunities to grow and work on the firsts of an organization. At Observe.AI, she learned how to build the HR function from scratch.

Episode highlights:

• How to address employee well-being & resilience
• HR challenges in the 'new normal’
• DEI initiatives Observe.AI is focusing on
• Advice to emerging HR Professionals

Of the many cool things Amitha shares, here are our top 3 learnings from her:

How to build resilience in the workplace?

According to Amitha, building trust across organizations is the main pillar that makes our workplace resilient. This can be achieved by transparent communication practices and being empathetic towards the employees.

What are some of the DEI initiatives that Observe.AI is focusing on?

1. Behavior of inclusion training program- This program helps individuals recognize biases they make unknowingly and overcome them. The training provided also helps them have gender-neutral communication and leverage various cultural differences.
2. Similarity and diversity- Observe.AI celebrates women’s day in a much more thoughtful way.  Instead of the traditional way of sending chocolates & flowers, they sent a swag box with prints of diversity to raise awareness. Listen to the episode to find out more!

Advice to the emerging HR Professionals of today?

Her advice to all the HR leaders is to be creative, bold, and to be able to strategically present their ideas before the management. HR professionals need to upskill themselves to understand the challenges in Human Resource Management (HRM) and be prepared to deal with unforeseen problems. Upskilling equips them to support employees more effectively resulting in a happier and more engaged workforce.

Follow Amitha on LinkedIn.

Produced by: Priya Bhatt
Podcast Host: Nikita Chowdhary

About Springworks:
Springworks is a fully-distributed HR technology organization that is building tools and products to simplify recruitment, on-boarding, employee engagement, and retention. The product stack from Springworks includes:
SpringVerify — B2B verification platform
EngageWith — employee recognition and rewards platform that enriches company culture
Trivia — a suite of real-time, fun, and interactive games platforms for remote/hybrid team-building
and more...