#241: Gautam Duggal on the playbook he used to create a 5-star candidate experience and employee experience at Mastercard

Our next guest dislikes the conventional way of rejecting candidates. 

'There has to be a mechanism to make rejecting candidates more human. It becomes more transactional when it's an automated email. The candidate's experience is impacted. Instead, conduct a candidate experience survey, and revise your process accordingly. That's more reactive.'

On this episode of The Shape of Work podcast, we welcome Gautam Duggal, Director, Global Talent & Learning Consultant at Mastercard. In this conversation, we gained insights ranging from great resignation to employee experience. 

Gautam has worked with several giants like IBM, American Express, Avon, and S&P Global. With an experience of over 19 years, he gained expertise in talent management & development experience amidst building strategies for end-to-end delivery across global markets. 

Episode Highlights:

• What work trends will have a decisive impact on recruitment plans?
• How can organisations avoid workforce instability that was brought by the Great Resignation?
• How can you position your company better in this market to hire better? 
• What practices at Mastercard have the most significant impact on employee experience? 
• Advice to the HR community for thriving in the future of work.

 Follow Gautam on LinkedIn

Produced by: Priya Bhatt
Podcast Host: Ramakrishnan Lokanathan 

About Springworks:

Springworks is a fully-distributed HR technology organisation building tools and products to simplify recruitment, on-boarding, employee engagement, and retention. The product stack from Springworks includes:

SpringVerify — B2B verification platform

EngageWith — employee recognition and rewards platform that enriches company culture

Trivia — a suite of real-time, fun, and interactive games platforms for remote/hybrid team-building

SpringRole — verified professional-profile platform backed by blockchain, and

SpringRecruit — a forever-free applicant tracking system.

Springworks prides itself on being an organisation focused on employee well-being and workplace culture, leading to a 4.8 rating on Glassdoor for the 200+ employee strength company.